FAQs & Troubleshooting
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69 Results
- 1Multifeed
- 2Can I scan to an Android™ Smartphone?
- 3Replace Roller
- 4Document Jam
- 5When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 6Configuring frequently-used scan settings on your computer.
- 7Duplex (two-sided) scan
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Replace Pad
- 10Cover is Open
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Replace Parts
- 13What driver package format is supported by my Linux distribution?
- 14"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 15What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17My Brother machine sound level is high while scanning documents.
- 18Paper suitable for scanning
- 19Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Changing scan settings in ControlCenter.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25How to identify your Operating System (OS).
- 26Scan Unable
- 27Unusable Device
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 30Open the "Scanners and Cameras" and Properties.
- 31Out of Memory
- 32Delete a network scanner entry. (Linux)
- 33When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 34Clean the Separation Pad
- 35Scan a document in Windows 8 and Windows 10.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Windows 10 Support Information
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Uninstall the Brother Software and Drivers (Windows)
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Check the firmware version.
- 43I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 44Uninstall the scanner driver. (Linux)
- 45I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 46Clean the Pick-up Roller
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Configure the Scan to Email Feature (Linux)
- 49Scan using XSane or GIMP (Linux)
- 50I cannot install the Brother printer driver (macOS 10.15 or earlier)