FAQs & Troubleshooting
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Popular |
69 Results
- 1Replace Roller
- 2Multifeed
- 3Replace Parts
- 4Document Jam
- 5Configuring frequently-used scan settings on your computer.
- 6Duplex (two-sided) scan
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 9Replace Pad
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Can I scan to an Android™ Smartphone?
- 12"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13Changing scan settings in ControlCenter.
- 14The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 15Paper suitable for scanning
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Open the "Scanners and Cameras" and Properties.
- 20Cover is Open
- 21Clean the Separation Pad
- 22Pre-Required Procedures (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25My Brother machine sound level is high while scanning documents.
- 26Scan Unable
- 27Clean the Pick-up Roller
- 28"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31Windows 10 Support Information
- 32Open the Control Panel (For Windows)
- 33In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 34Clean the scanner
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38Check the firmware version.
- 39Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 40How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 41How to identify your Operating System (OS).
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Scan a document in Windows 8 and Windows 10.
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45Important points for specifying the scan area (Linux)
- 46Uninstall Scan-key-tool. (Linux)
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48Install Presto!® BizCard® onto Windows 10.
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50A horizontal line appears at the top of the scanned image.
