FAQs & Troubleshooting
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Popular |
69 Results
- 1Multifeed
- 2Configuring frequently-used scan settings on your computer.
- 3Replace Roller
- 4Document Jam
- 5Cover is Open
- 6What driver package format is supported by my Linux distribution?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Paper suitable for scanning
- 9Replace Pad
- 10Duplex (two-sided) scan
- 11Replace Parts
- 12Unusable Device
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Delete a network scanner entry. (Linux)
- 15What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 19I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 20Windows 10 Support Information
- 21How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 22When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 23Machine Error
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28How to identify your Operating System (OS).
- 29Configure the Scan to Email Feature (Linux)
- 30Scan using XSane or GIMP (Linux)
- 31Uninstall the scanner driver. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Install PaperPort™ 12SE onto Windows 10.
- 34A horizontal line appears at the top of the scanned image.
- 35Open the "Scanners and Cameras" and Properties.
- 36Clean the Separation Pad
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39Service Call
- 40Uninstall the Brother Software and Drivers (Windows)
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Command List of brscan. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Install Presto!® BizCard® onto Windows 10.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Changing scan settings in ControlCenter.
