FAQs & Troubleshooting
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102 Results
- 1What is Brother iPrint&Scan?
- 2Plastic Card Jam
- 3My Brother machine doesn't feed a card for scanning.
- 4Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 5Can I print from or scan to Android™ Smartphone?
- 6Document Jam
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8Configuring frequently-used scan settings on your computer.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10A plastic card error occurs.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12TWAIN or WIA errors appear when starting to scan. (Windows)
- 13Replace Pad
- 14Paper suitable for scanning
- 15Load Documents
- 16OCR does not work.
- 17Scan from the Brother iPrint&Scan application using Windows Phone.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20Can not scan a long document.
- 21Replace Roller
- 22Replace Parts
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 25Server Time Out (Scan to FTP)
- 26USB Hub Not Supported (Scan to USB) or Other Error
- 27I cannot start ControlCenter.
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Other Error (Other Error)
- 31Changing scan settings in ControlCenter.
- 32Cannot save the settings in Remote Setup or Web Based Management.
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Unusable Device (Other Error)
- 35Check your machine's IP Address or Node Name
- 36Reset the network settings to the factory default.
- 37The document was not fed.
- 38What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40USB Flash Drive is Full (Scan to USB)
- 41Sending Error (Scan to FTP)
- 42My scanned image is missing.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44How to identify your Operating System (OS).
- 45Cover is Open
- 46Delete a network scanner entry. (Linux)
- 47Windows 10 Support Information
- 48Cannot start Remote Setup.
- 49Colors in the scanned image are dark.
- 50The scan quality is poor.