FAQs & Troubleshooting
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165 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to identify your Operating System (OS) for Windows or Mac
- 9How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 10How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 11The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13Can I print from any software other than P-touch Editor? (for Windows)
- 14How to delete the registry information and files related to the printer driver
- 15How do I uninstall the printer driver?
- 16The paper settings specified from the server computer are not reflected on the client computer.
- 17How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 20Where can I find my Brother printer's serial number?
- 21When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 22How do I transfer label or slip templates?
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24Printing is not possible. (USB connection)
- 25While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28How to open the Devices and Printers window
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 31Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 32"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (P-touch Editor5.3 for Mac)
- 35(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 36How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 37The message "Appropriate cassette not installed." is displayed. What should I do?
- 38Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40How do I transfer label templates with P-touch Transfer Express?
- 41How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to identify the printer's firmware version
- 44I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46The top and base layers of the laminated tape are misaligned.
- 47(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 48I can no longer print from my computer, even though I was able to print previously.
- 49(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.