FAQs & Troubleshooting
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107 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2How do I transfer label or slip templates?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Where can I find my Brother printer's serial number?
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How to use a 9/64" (3.5 mm) wide tape
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together?
- 14When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 22Printing is not possible. (USB connection)
- 23Can my printer use TZ/TZe tapes?
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25Can I directly operate my printer from a self-developed application software and print a label?
- 26Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 27How do I transfer label templates with P-touch Transfer Express?
- 28How to delete the registry information and files related to the printer driver
- 29How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 30The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 31Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 32While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 33P-touch Editor crashes when I open it on my Mac.
- 34How to open the Devices and Printers window
- 35How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 36Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 37The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 38The top and base layers of the laminated tape are misaligned.
- 39The driver downloaded from the website cannot be installed.
- 40How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 43The tape got jammed or stuck in the printer.
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 46How to identify your Operating System (OS) for Windows or Mac
- 47How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)