FAQs & Troubleshooting
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107 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2How do I transfer label or slip templates?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Where can I find my Brother printer's serial number?
- 8How to use a 9/64" (3.5 mm) wide tape
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 18When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 19How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 21Printing is not possible. (USB connection)
- 22While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How to open the Devices and Printers window
- 26I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 27Can my printer use TZ/TZe tapes?
- 28Can I directly operate my printer from a self-developed application software and print a label?
- 29Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 30How do I transfer label templates with P-touch Transfer Express?
- 31How to delete the registry information and files related to the printer driver
- 32How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 33My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 34The driver downloaded from the website cannot be installed.
- 35The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 36Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 37The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 38P-touch Editor crashes when I open it on my Mac.
- 39How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 40The tape got jammed or stuck in the printer.
- 41Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43How do I uninstall the printer driver?
- 44The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 45The top and base layers of the laminated tape are misaligned.
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 48(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)