FAQs & Troubleshooting
Latest |
55 Results
- 127/09/2024Where can I find my Brother printer's serial number?
- 217/09/2024How do I uninstall the printer driver?
- 326/07/2024How is the print head cleaning cassette used?
- 418/10/2023How to open the Devices and Printers window
- 518/10/2023How to identify your Operating System (OS) for Windows or Mac
- 618/10/2023Printing is not possible. (USB connection)
- 712/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 829/08/2022Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 923/05/2022While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 1028/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1114/01/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 1227/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 1318/11/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 1402/11/2020I cannot discover the product with the configuration utility.
- 1502/11/2020A different IP address is assigned every time the product is booted.
- 1630/10/2020How do I print the inserted image maintaining its original size?
- 1730/10/2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 1813/10/2020How to use the Sequential Numbering function
- 1907/10/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 2010/09/2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 2110/09/2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 2204/09/2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 2325/08/2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 2425/08/2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 2512/06/2020The tape got jammed or stuck in the printer.
- 2603/06/2020When I try to use the database function, an application error occurs.
- 2702/06/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 2821/05/2020I have an occasional printing problem.
- 2907/05/2020How to use a 9/64" (3.5 mm) wide tape
- 3007/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 3124/12/2019How do I reset the PS-9000 to factory default settings?
- 3211/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 3317/10/2019How to delete the registry information and files related to the printer driver
- 3417/10/2019I cannot communicate with the product during installation. (Communication error message is displayed.)
- 3508/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 3612/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 3718/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 3817/01/2019The driver downloaded from the website cannot be installed.
- 3929/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4016/08/2018Can my printer use TZ/TZe tapes?
- 4123/07/2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 4222/12/2017The top and base layers of the laminated tape are misaligned.
- 4303/08/2017The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 4424/02/2015How can I change the IP address in order to use the product in a different network environment?
- 4510/02/2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 4604/02/2015A communication error occurs when trying to print from your computer.
- 4723/12/2014Can multiple P-touch printers be connected to PS-9000?
- 4823/12/2014The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 4923/12/2014How do I find the IP address set to the print server? (PS-9000)
- 5023/12/2014How do I find the MAC address (Ethernet address) of the PS9000?