FAQs & Troubleshooting
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55 Results
- 1The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 2Printing is not possible. (USB connection)
- 3Printing is not possible. (P-touch Editor 5.0 for Mac)
- 4I have an occasional printing problem.
- 5Suddenly my print server stopped printing.
- 6The driver downloaded from the website cannot be installed.
- 7I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8How do I create name badges by joining "First Name" and "Last Name" fields together?
- 9Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 10"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 11I connected multiple printers of the same model to one computer but can only print from one of them.
- 12When I try to use the database function, an application error occurs.
- 13Can multiple P-touch printers be connected to PS-9000?
- 14I want to print without excess tape before the label.
- 15Can my printer use TZ/TZe tapes?
- 16Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 17When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 18How to use a 9/64" (3.5 mm) wide tape
- 19A different IP address is assigned every time the product is booted.
- 20How is the print head cleaning cassette used?
- 21The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 22Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 23How do I print the inserted image maintaining its original size?
- 24How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 25When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 26I cannot find the template files. (P-touch Editor 3.x for Mac)
- 27A communication error occurs when trying to print from your computer.
- 28I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 29I cannot communicate with the product during installation. (Communication error message is displayed.)
- 30While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 31How to open the Devices and Printers window
- 32The tape got jammed or stuck in the printer.
- 33How do I uninstall the printer driver?
- 34The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 35The top and base layers of the laminated tape are misaligned.
- 36How to identify your Operating System (OS) for Windows or Mac
- 37How to use the Sequential Numbering function
- 38The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 39How do I find the IP address set to the print server? (PS-9000)
- 40How can I change the IP address in order to use the product in a different network environment?
- 41How do I reset the PS-9000 to factory default settings?
- 42What is the best way to change the transmission speed with a serial connection?The Change Baud Rate Wizard does not appear in the Start menu.PT-9200DX is not listed in the Change Baud Rate Wizard.
- 43How to delete the registry information and files related to the printer driver
- 44How do I use a template? (P-touch Editor 5.0 for Mac)
- 45How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 46How do I find the MAC address (Ethernet address) of the PS9000?
- 47Where can I find my Brother printer's serial number?
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 50How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)