FAQs & Troubleshooting
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88 Results
- 1How do I transfer label or slip templates?
- 2The tape does not cut well.
- 3Printing is not possible. (USB connection)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6How do I transfer label templates with P-touch Transfer Express?
- 7What type of barcodes can be printed with the P-touch machine?
- 8How to identify your Operating System (OS) for Windows or Mac
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13How to open the Devices and Printers window
- 14How do I adjust the tape margin?
- 15How do I uninstall the printer driver?
- 16Where can I find my Brother printer's serial number?
- 17How do I calibrate a label length?
- 18How can I print multiple copies of a label?
- 19How to delete the registry information and files related to the printer driver
- 20How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 21When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 22How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 25I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 26Can my printer use TZ/TZe tapes?
- 27The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30The tape got jammed or stuck in the printer.
- 31Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33The top and base layers of the laminated tape are misaligned.
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35How do I clear the display?
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37Why does my machine display "CUTTER ERROR!"?
- 38Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 39I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 43Can I directly operate my printer from a self-developed application software and print a label?
- 44The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 45(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46How do I type symbols?
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48I connected the P-touch to the computer using the enclosed USB cable as instructed by the driver setup dialog box, but the installation does not continue.
- 49The printed label contains blank horizontal lines.
- 50The display remains blank after the power is turned on.