FAQs & Troubleshooting
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93 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Where can I find my Brother printer's serial number?
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I add a new line?
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Printing is not possible. (USB connection)
- 9How do I type an uppercase letter?
- 10(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 12When I press the print key, the power turns off.
- 13The driver downloaded from the website cannot be installed.
- 14The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 15How do I reset the machine to the default settings?
- 16I want to print without excess tape before the label.
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18How to open the Devices and Printers window
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 21The tape got jammed or stuck in the printer.
- 22Can I directly operate my printer from a self-developed application software and print a label?
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24The top and base layers of the laminated tape are misaligned.
- 25(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 28How to identify your Operating System (OS) for Windows or Mac
- 29How do I clear the display?
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 32How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 33When I try to use the database function, an application error occurs.
- 34Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 36How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How do I print vertically?
- 44(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 47(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 49How do I change the size of the characters?
- 50Can my printer use TZ/TZe tapes?