FAQs & Troubleshooting
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85 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 8How do I change the size of the characters?
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 12Where can I find my Brother printer's serial number?
- 13How do I print multiple lines and how many lines can I print?
- 14How to use a 9/64" (3.5 mm) wide tape
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How do I clear the display?
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18How do I create name badges by joining "First Name" and "Last Name" fields together?
- 19Printing is not possible. (USB connection)
- 20How do I eliminate the margin from the start or end of my label when printing?
- 21How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 24How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 25Can my printer use TZ/TZe tapes?
- 26How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 27Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 28When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 29How do I type symbols?
- 30Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 31The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33The top and base layers of the laminated tape are misaligned.
- 34How to open the Devices and Printers window
- 35"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 36Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 39How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 40How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 41How do I reset the machine to the default settings?
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44The driver downloaded from the website cannot be installed.
- 45I can no longer print from my computer, even though I was able to print previously.
- 46The fabric tape became detached after washing.
- 47Can I directly operate my printer from a self-developed application software and print a label?
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49Error messages do not appear when using the USB connection of my printer.
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
