FAQs & Troubleshooting
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162 Results
- 1Use Remote Update to download files to your printer from an FTP server
- 2How do I reset Wi-Fi® setting?
- 3How do I connect RJ printer to my computer?
- 4How can I connect my printer wirelessly?
- 5How do I disable broadcasting the printer to AirPrint-compatible devices?
- 6How do I transfer label or slip templates?
- 7How to connect to an AC power outlet (Optional)
- 8Printing is not possible. (USB connection)
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 11Where can I find the printer's network settings, such as IP address?
- 12The paper settings specified from the server computer are not reflected on the client computer.
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How to install the rechargeable Li-ion Battery
- 15Installing a CA certificate
- 16How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 17How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 18I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 19The LED indicator or the LCD is not lit.
- 20How to use the Paper Size Setup (for Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23How to charge the rechargeable Li-ion battery
- 24Will my printer automatically turn itself off?
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26How do I insert/change the paper or label roll?
- 27What is the Label List? (P-touch Editor 5.x for Windows)
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 31(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 34How to install Brother software on a computer not connected to the Internet
- 35How to open the Devices and Printers window
- 36Printed paper contains streaks or paper is not fed correctly.
- 37Using the Printer Setting Tool (for Windows)
- 38Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 39The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 40How to identify your Operating System (OS) for Windows or Mac
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 43How to connect to a DC power outlet (Optional)
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 48How do I uninstall the printer driver?
- 49The print quality is poor.
- 50How to delete the registry information and files related to the printer driver