FAQs & Troubleshooting
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- 1How do I turn the printer off?
- 2My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 3Printing from a Windows PC or Mac
- 4Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The print quality is poor, and the image is too light or dark.
- 7What is the JPEG printing and how can I use it?
- 8The paper is jammed in the printer.
- 9Where can I find my Brother printer's serial number?
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 13What iOS mobile application can I use?
- 14What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 15How to charge the rechargeable Li-ion battery
- 16I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 17Installing the software
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Using the Printer Setting Tool (for Mac)
- 20The top margin is incorrect.
- 21I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 23I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 24I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 25My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 26Printing from an Android™ device
- 27The side margins are incorrect.
- 28How do I transfer templates to the printer?
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30How do I transfer label templates with P-touch Transfer Express?
- 31How to install the rechargeable Li-ion battery (optional)
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 34Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 35Using the Communication Settings (for Windows)
- 36Using the Device Settings (for Windows)
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38The latest printer driver was successfully installed, but the driver did not update correctly.
- 39I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 40What Android™ mobile application can I use?
- 41Which Bluetooth® profiles does the printer support?
- 42(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 43Printing is not possible. (USB connection)
- 44My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 45Some of the print options in OpenOffice do not work. (Linux®)
- 46Using the Printer Setting Tool (for Windows)
- 47What kinds of software are available for this printer?
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50Paper does not move through the printer even though the motor is running.