FAQs & Troubleshooting
![]() |
Latest |
57 Results
- 119/08/2024What Android™ mobile application can I use?
- 223/07/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 330/05/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 430/05/2024(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 530/05/2024(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 630/05/2024(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 719/02/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 818/10/2023How to open the Devices and Printers window
- 918/10/2023How do I uninstall the printer driver?
- 1018/10/2023How to identify your Operating System (OS) for Windows or Mac
- 1118/10/2023Printing is not possible. (USB connection)
- 1212/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 1312/06/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 1412/06/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 1512/06/2023Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 1612/06/2023The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 1712/06/2023Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 1812/06/2023How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 1912/06/2023I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 2012/06/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 2112/06/2023Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 2212/06/2023What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 2312/06/2023What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 2412/06/2023How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 2512/06/2023How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 2612/06/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 2712/06/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 2812/06/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2912/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 3012/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 3112/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 3212/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 3312/04/2023Where can I find my Brother printer's serial number?
- 3420/10/2022What do the indicator lights on the printer mean?
- 3518/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3631/03/2022How to delete the registry information and files related to the printer driver
- 3728/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 3828/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3927/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 4016/11/2020The AC adapter does not work.
- 4116/11/2020Is it possible to use a rubber stamp on the thermal paper?
- 4216/11/2020How long does it usually take to charge the battery?
- 4307/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 4419/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 4518/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 4613/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 4708/05/2020Are there any precautions needed when using thermal paper?
- 4821/04/2020The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 4906/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 5031/03/2020The printer will not turn on.