FAQs & Troubleshooting
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153 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2The color of your printouts is not what you expected
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Enable the Brother machine's network interface.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Verify if the Brother machine has a dial tone.
- 10Install the Brother Mobile Connect application (for mobile device)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Discover the MAC address of the Brother network card
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Uneven color density across the page
- 18Paper is Jammed in the Back of the Machine
- 19Vertical colored streaks or bands appear on the page
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21Media Type Mismatch or Media Mismatch
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How to identify your Operating System (OS).
- 24Unusable Device
- 25Print the Network Configuration Report
- 26Reduce Toner Consumption
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 28Cannot print after a Windows 10 update (June 2020)
- 29Wrong Toner Cartridge
- 30Access Web Based Management
- 31Adjust color settings by using the custom setting in the printer driver (Windows only)
- 32Change the printer driver settings (Windows)
- 33The printer status is Offline or Paused.
- 34Cannot Detect
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 36Color offset
- 37Storage Full
- 38Toner Low
- 39Toner scatter or toner stain
- 40Paper is Jammed in the 2-sided Tray
- 41When I print images, the quality is not good (Linux)
- 42Remove Small Scraps of Paper Jammed in the ADF
- 43Control Printer Driver settings (only available for Windows)
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46What is the default password for my Brother machine?
- 47Add your Brother machine with AirPrint (macOS)
- 48I cannot print full-page photos or images using Email Print.
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Export an address book and import it to another machine