FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5Use Universal Print (Windows)
- 6What driver package format is supported by my Linux distribution?
- 7Wrong Toner or Wrong Toner Cartridge
- 8Black lines down the page
- 9Drum !
- 10Poor fixing
- 11How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Delete print jobs from the print queue.
- 14What is the default password for my BRAdmin or Web Based Management?
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16Open the Status Monitor (Windows)
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24The printer status is Offline or Paused.
- 25Document Jam
- 26Toner specks
- 27(Video) Paper is Jammed in the MP tray
- 28Install the optional lower tray
- 29I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31Can I send a print job to multiple machine email addresses using Email Print?
- 32The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 33To install the printer driver easily using a tool. (Linux)
- 34When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 37I cannot print full-page photos or images using Email Print.
- 38Set Telephone Line Compatibility for Interference and VoIP Systems
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40I cannot print on a wireless (Wi-Fi) network (Mac)
- 41Cannot Scan ##
- 42Change the printer driver settings (Windows)
- 43Self-Diagnostic
- 44Out of Memory
- 45(Video) Paper is Jammed inside the Machine
- 46(Video) Paper is Jammed in the Paper Tray
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What is the recommended paper?
- 49How to scan a document from a Windows application?
- 50The scanning speed is slow when scanning from my machine. (Windows)