FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Ghosting images
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed inside the Machine
- 8The printer status is Offline or Paused.
- 9Black lines down the page
- 10Use Universal Print (Windows)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12(Video) Paper is Jammed in the MP tray
- 13Lines across the page
- 14My Brother machine turns off automatically or earlier than before.
- 15The machine does not automatically enter Power Off mode.
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Drum End Soon
- 19I cannot connect my machine to a Windows 11 computer via USB.
- 20The scanning speed is slow when scanning from my machine. (Windows)
- 21(Video) Remove Small Scraps of Paper Jammed in the ADF
- 22Enable the Brother machine's network interface.
- 23How to identify your Operating System (OS).
- 24Cannot Scan ##
- 25(Video) Set up your Brother machine
- 26Document Jam
- 27I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29What is the default password for my Brother machine?
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Wrong Toner or Wrong Toner Cartridge
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33(Video) Document is Jammed in the Top of the ADF Unit
- 342-sided Disable or 2-sided Disabled
- 35Out of Memory
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37What is the recommended paper?
- 38Update the Driver or Firmware for your Brother machine
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40How to scan a document from a Windows application?
- 41Export an address book and import it to another machine
- 42Check the remaining ink or toner level (Linux)
- 43I cannot print on a wireless (Wi-Fi) network (Windows)
- 44(Video) Document is Jammed under the Document Cover
- 45Discover the MAC address of the Brother network card
- 46Cannot Print ##
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 48Poor fixing
- 49Toner specks
- 50Install the optional lower tray