FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed inside the Machine
- 3My Brother machine turns off automatically or earlier than before.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Discover the MAC address of the Brother network card
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed in the Back of the Machine
- 9What driver package format is supported by my Linux distribution?
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11The machine does not automatically enter Power Off mode.
- 12I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 13(Video) Remove Small Scraps of Paper Jammed in the ADF
- 14What is the default password for my BRAdmin or Web Based Management?
- 15Lines across the page
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17No Toner
- 18Why doesn't my Brother machine have a dial tone?
- 19Toner specks
- 20Black lines down the page
- 21Wrong Toner or Wrong Toner Cartridge
- 22Enable the Brother machine's network interface.
- 23Protect your Brother machine against unauthorised access over the network
- 24Out of Memory
- 25What is the recommended paper?
- 26Open the Control Panel (For Windows)
- 27What is the default password for my Brother machine?
- 28Add your Brother machine with AirPrint (macOS)
- 29Send a fax using PC-FAX with LPD/LPRng (Linux)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32Cannot Scan ##
- 33Cartridge Error
- 34The printer status is Offline or Paused.
- 35Document Jam
- 36A security warning appears when accessing Web Based Management via HTTPS.
- 37Command List of brscan. (Linux)
- 38Open the Status Monitor (Windows)
- 39Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44(Video) Paper is Jammed in the Output Paper Tray
- 45I cannot print using my Brother machine on a wired network (Windows/macOS)
- 46Set Telephone Line Compatibility for Interference and VoIP Systems
- 47(Video) Document is Jammed under the Document Cover
- 48Install the Brother Mobile Connect application (for mobile device)
- 49How to identify your Operating System (OS).
- 50What is Toner Continue Mode?