FAQs & Troubleshooting
![]() |
Popular |
361 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4(Video) Replace the Toner Cartridge
- 5Brother iPrint&Scan cannot find my Brother machine (macOS)
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7I cannot print on a wireless (Wi-Fi) network (Windows)
- 8Enable the Brother machine's network interface.
- 9(Video) Unpack your Brother machine and install the toner cartridge
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11(Video) Paper is Jammed inside the Machine
- 12White lines across the page
- 13(Video) Clean the Drum Unit Using Drum Dot Print
- 14The printer status is Offline or Paused.
- 15White spots or black spots at 94 mm (3.7 in.) intervals
- 16Dial Restriction for Fax sending.
- 17Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 18What is Brother Web Connect?
- 19(Video) Paper is Jammed in the 2-sided Tray
- 20Discover the MAC address of the Brother network card
- 21Document Jam
- 22Hollow print
- 23What is the default password for my Brother machine?
- 24(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 25Import a Certificate and Private Key
- 26Setup a Brother machine on a wireless (Wi-Fi) network.
- 27(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Restrict changing machine settings for users.
- 31(Video) Connect telephone line and power cords
- 32(Video) Cannot Detect
- 33Check the remaining ink or toner level (Linux)
- 34(Video) Set up your Brother machine on a wireless network.
- 35Send an Email with User Authentication
- 36Manage Your Network Machine Securely Using Web Based Management
- 37Reduce Printing Noise
- 38Print the Network Configuration Report
- 39I get a TS error when trying to print on a wireless network.
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Change the Fax Forwarding Number
- 42Scan Using Secure Function Lock 3.0
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45(Video) Paper is Jammed in the Paper Tray
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 47Lines across the page
- 48(Video) Change the Language on the LCD
- 49Large characters are printed incorrectly. (Linux)
- 50I cannot scan a document using Brother iPrint&Scan (Windows/macOS)