FAQs & Troubleshooting
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- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3(Video) Load A4/Letter paper
- 4Brother iPrint&Scan cannot find my Brother machine (macOS)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What driver package format is supported by my Linux distribution?
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Telephone Line Interference/VoIP.
- 11(Video) Install Ink Cartridges
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13Load envelopes
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16(Video) Unpack your Brother machine
- 17Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 18The printer status is Offline or Paused.
- 19Paper Jam
- 20Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 21Setup a Brother machine on a wireless (Wi-Fi) network.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 24(Video) Set up your Brother machine
- 25One or more of my colors are not printing (blank).
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28Load Documents on the Scanner Glass
- 29Cannot Detect Ink Volume
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31What is Brother Web Connect?
- 32Improve poor print quality.
- 33What is the recommended paper?
- 34Print the Network Configuration Report
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37Print as a Poster (Windows®)
- 38Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 39How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 40(Video) Load an Envelope (Manual Feed Slot)
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Wrong Ink Color
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44What is Brother iPrint&Scan?
- 45Select Receive mode.
- 46Ink Low
- 47Cannot Detect
- 48Can third party ink be used to refill the ink cartridges?
- 49Replace Ink
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)