FAQs & Troubleshooting
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323 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer status is Offline or Paused.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6(Video) Load plain Letter/A4 paper
- 7(Video) Install the ink cartridges
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9What is Brother iPrint&Scan?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Use voice mail on the same line as my Brother machine.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13No Paper Fed
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 16(Video) Load photo paper
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Document Jam
- 20When I print, the pages are smudged with ink.
- 21Load envelopes
- 22What is Brother Web Connect?
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26The scanner cover support has come off. (With Video Instructions)
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31Cannot Detect
- 32One or more of my colors are not printing (blank).
- 33How to identify your Operating System (OS).
- 34Is my Brother machine compatible with Windows Vista?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37What is Distinctive Ring and how do I program it?
- 38Why doesn't the machine answer when receiving a call?
- 39Install Starter Ink
- 40Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 41Change the number of times my Brother machine rings before it answers.
- 42Cannot print after a Windows 10 update (June 2020)
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 49Transfer faxes to the PC when my machine has a mechanical issue.
- 50Paper Jam