FAQs & Troubleshooting
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141 Results
- 1Printer Jam or Paper Jam
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Wireless setup is requesting a WPS PIN to complete the setup
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Paper is Jammed in the Front of the Machine
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The scanning speed is slow when scanning from my machine. (Windows)
- 8Document Jam
- 9The machine does not automatically enter Power Off mode.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12I cannot print on a wireless (Wi-Fi) network (Mac)
- 13Access Web Based Management
- 14Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 15Set up your Brother machine on a wireless network (Windows/macOS)
- 16Check the Print Alignment from Your Brother Machine
- 17Install Starter Ink
- 18Clean the Paper Pick-up Rollers for Paper Tray #1
- 19How to scan a document from a Windows application?
- 20My Brother machine turns off automatically or earlier than before.
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot print full-page photos or images using Email Print.
- 24Configure and use PC-FAX (CUPS) (Linux)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Check the remaining ink or toner level (Linux)
- 27When I print images, the quality is not good (Linux)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32Load Documents in the Automatic Document Feeder (ADF)
- 33Remove Paper Scraps Jammed in the ADF
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 39Discover the MAC address of the Brother network card
- 40Clean the Print Head from Your Brother Machine
- 41What is the default password for my BRAdmin or Web Based Management?
- 42I am experiencing issues sending a fax.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47Configure and use the Scan Key Tool (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Large characters are printed incorrectly. (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)