FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3Paper Jam
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Brother iPrint&Scan cannot find my Brother machine (macOS)
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Connect telephone line and power cords
- 9(Video) Install Ink Cartridges
- 10(Video) Unpack your Brother machine
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 13The printer status is Offline or Paused.
- 14Setup a Brother machine on a wireless (Wi-Fi) network.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 17Replace Ink
- 18Document Jam
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20(Video) Update the Driver or Firmware for your Brother machine
- 21Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24What is Brother iPrint&Scan?
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30I cannot make borderless prints.
- 31Out of Memory
- 32Correct the Paper Feed to Clear Vertical Lines
- 33Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 34Print as a Poster (Windows®)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Use voice mail on the same line as my Brother machine.
- 38Telephone Line Interference/VoIP.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40"Offline" appears on the Status Monitor.
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Cover is Open
- 43Can third party ink be used to refill the ink cartridges?
- 44Reset Your Brother Machine
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Install the starter ink cartridges
- 48High Temperature
- 49Paper Size Mismatch
- 50Where is the USB/Ethernet port on the machine?