FAQs & Troubleshooting
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252 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3How do I load envelopes into my machine?
- 4Scan and save a document in PDF format (Scan to File)
- 5One or more of my colors are not printing (blank). What can I do?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Load paper in the paper tray
- 9What driver package format is supported by my Linux distribution?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12Stop my Brother machine from automatically redialing a number.
- 13When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Change the printer driver settings (Windows/macOS)
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20How to identify your Operating System (OS).
- 21I am unable to change my Brother machine's Receive Mode.
- 22The edge of glossy paper is smudged.
- 23How do I know which side up my photo paper should be in the tray?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28No Paper Fed
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 32Paper Jam
- 33Replace Ink
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Can third party ink be used to refill the ink cartridges?
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42I cannot print from my computer via USB.
- 43Cannot print after a Windows 10 update (June 2020)
- 44Delete print jobs from the print queue.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Ink Low
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)