FAQs & Troubleshooting
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236 Results
- 1Replace Ink
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 4The scanner cover support has come off. (With Video Instructions)
- 5Change the number of times my Brother machine rings before it answers.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7One or more of my colors are not printing (blank).
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Load envelopes
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Load paper in the paper tray
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15When I print, the pages are smudged with ink.
- 16Can I use voice mail on the same line as my Brother machine?
- 17Paper Jam
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20Change the printer driver settings (Windows/macOS)
- 21Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23What is Distinctive Ring and how do I program it?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25Install Starter Ink
- 26Can I print from or scan to Android™ Smartphone?
- 27The edge of glossy paper is smudged.
- 28Cannot Detect
- 29Document Jam
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31How to identify your Operating System (OS).
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33The printer status is Offline or Paused.
- 34What driver package format is supported by my Linux distribution?
- 35Clean the Scanner to improve the copy or fax quality.
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 39Choose receive mode.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41What is the recommended paper?
- 42Why is it necessary for my machine to go through regular cleaning cycles?
- 43Set the date and time
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46High Temperature
- 47Where can I find the ink cartridges for my new Brother machine?
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49Where is the USB port on the machine?
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)