FAQs & Troubleshooting
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179 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5What driver package format is supported by my Linux distribution?
- 6The machine does not print anything.
- 7Pre-Required Procedures (Linux)
- 8Change the printer driver settings (Windows/macOS)
- 9I cannot print from my computer via USB.
- 10Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 11I'm using Macintosh®. What are the settings in the Scanner window used for?
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 16Delete print jobs from the print queue.
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I cannot print with Windows Vista 64bit.
- 19What can happen if the wrong paper is used in your machine.
- 20When trying to print from Mac OS® X the print queue is stopped.
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29How do I install additional memory?
- 30All print jobs are aborted and nothing is printed. (Linux)
- 31How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 32How do I adjust the beeper volume on my Brother machine?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Functions supported in the Windows 7 built-in drivers
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 42Can I print from DOS applications?
- 43I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 44I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 45To install the printer driver easily using a tool. (Linux)
- 46The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 47Can I print from or scan to Android™ Smartphone?
- 48Scan a document in Windows 8 and Windows 10.
- 49I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 50When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".