FAQs & Troubleshooting
![]() |
Popular |
296 Results
- 1The color of your printouts is not what you expected
- 2Jam Rear
- 3Jam Inside
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Use voice mail on the same line as my Brother machine.
- 7Print on both sides of the paper (2-sided/duplex Printing).
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 10Smudges on printed pages (Poor fixing)
- 11Turn the Toner Save Mode on or off.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Curled or wavy
- 16Wrinkle
- 17Cannot print after a Windows 10 update (June 2020)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20Replace WT (waste toner) Box
- 21White spots or hollow print
- 22Set up my Brother machine to forward the received faxes to another location.
- 23Carry out calibration to improve the color density
- 24Cover is Open
- 25Jam Manual Feed
- 26Adjust color settings by using the custom setting in the printer driver
- 27The printer status is Offline or Paused.
- 28Jam Tray 1 or Jam Tray
- 29Replace Drum
- 30Replace Toner
- 31Nothing is printed on the page
- 32I keep getting the error message "Authenticate Err (Authentication error)".
- 33Delete print jobs from the print queue.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38How do I know which receive mode to select?
- 39Scan Unable xx
- 40Registration or Registration failed.
- 41Cartridge Error
- 42Replace PF Kit xx
- 43When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46Color misregistration
- 47Jam 2-sided
- 48Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 49Load paper in the paper tray
- 50Replace Fuser