FAQs & Troubleshooting
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367 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Curled or wavy
- 7Duplex (two-sided) scan
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10What is Brother iPrint&Scan?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The printer status is Offline or Paused.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Configure and use the Scan to E-mail Server feature.
- 17Delete print jobs from the print queue.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Enable the Brother machine's network interface.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Change the printer driver settings (Windows/macOS)
- 22Set the Brother machine to prevent public access to certain features
- 23What driver package format is supported by my Linux distribution?
- 24Reset the network settings to the factory default (video instructions).
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 27Can I print from or scan to Android™ Smartphone?
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Page skewed
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Add your Brother machine with AirPrint (macOS)
- 34Pre-Required Procedures (Linux)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Easy Scan to E-mail
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38How to identify your Operating System (OS).
- 39Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 40Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 41Store numbers on my Brother machine for easy dialing from the control panel.
- 42Jam Duplex
- 43Jam Inside
- 44Jam Tray 1 / Jam Tray 2
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Turn the Toner Save mode on or off
- 47Setup and use Brother PC-FAX receiving
- 48Remotely access my Brother machine to forward my faxes to another machine.
- 49Drum Stop
- 50Can I print from DOS applications?