FAQs & Troubleshooting
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366 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 12Store numbers on my Brother machine for easy dialing from the control panel.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Reset the network settings to the factory default (video instructions).
- 15I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 16Pre-Required Procedures (Linux)
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Replace Laser
- 21Size mismatch
- 22Jam Tray 1 / Jam Tray 2
- 23Jam MP Tray
- 24Black toner marks across the page
- 25I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 26Forward a fax to another fax machine when my machine has a mechanical problem
- 27What driver package format is supported by my Linux distribution?
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30Jam Rear
- 31White lines, bands or ribbing across the page
- 32Turn the Toner Save mode on or off
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Discover the MAC address of the Brother network card
- 38Transfer faxes to the PC when my machine has a mechanical problem
- 39Curled or wavy
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50Duplex (two-sided) scan