FAQs & Troubleshooting
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305 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11How do I clear the message "Paper Jam Inside" from the LCD display?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13How do I improve the copy or fax quality?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19I'm using Macintosh. What is the PreScan option used for?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I installed scan-key-tool, but it does not work. (Linux)
- 23Pre-Required Procedures (Linux)
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25Use the Universal Printer Driver for PCL
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31How to identify your Operating System (OS).
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34I am asked to enter a password when starting the Remote Setup application. What is the password?
- 35Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 38How many copies can I make when I sort multiple copies using the ADF?
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40Scan a document in Mac OS X 10.7.
- 41When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45How do I clear the message "Paper Jam Duplex" from the LCD?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47Confirm that a FAX I sent was received correctly
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49How do I print an envelope from my computer?
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)