FAQs & Troubleshooting
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297 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2How do I know which side up my photo paper should be in the tray?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Scan and save a document in PDF format (Scan to File)
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10Pre-Required Procedures (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Locate files scanned with ControlCenter3 (For Windows)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15How do I replace the Ink Cartridge?
- 16Delete print jobs from the print queue.
- 17I cannot make borderless prints.
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 20The edge of glossy paper is smudged.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 26I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 27I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 28I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 29One or more of my colors are not printing (blank). What can I do?
- 30When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 31I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 32Where do I find manuals for my Brother machine?
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 35My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 36Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 37Change the user interface of ControlCenter3
- 38Cannot print after a Windows 10 update (June 2020)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Windows 10 Support Information
- 43Check the firmware version.
- 44Open the Control Panel (For Windows)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Discover the MAC address of the Brother network card
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50How do I clear Machine Error 46?