FAQs & Troubleshooting
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222 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2Delete print jobs from the print queue.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer status is Offline or Paused.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7How to identify your Operating System (OS).
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 10What kind of memory can I use?
- 11How do I improve the copy or fax quality?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Change the printer driver settings (Windows/macOS)
- 14Functions supported in the Windows 7 built-in drivers
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 17What is a "Generic PCL Driver"?
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19I'm using Macintosh. What is the PreScan option used for?
- 20What driver package format is supported by my Linux distribution?
- 21Pre-Required Procedures (Linux)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 25Uninstall printer drivers (Linux)
- 26What is the Network Shared printing?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 29Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 30Why doesn't the machine answer when receiving a call?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34I cannot print from my computer via USB.
- 35How do I configure fax forward to e-mail?
- 36I cannot use the "Modules Update" button on Web BRAdmin.
- 37Scan a document from a Windows XP application
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 40Cannot print after a Windows 10 update (June 2020)
- 41Configure scan settings without administrator privileges (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44Can I print from or scan to Android™ Smartphone?
- 45I cannot print from my computer via network. (For Windows)
- 46Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47The paper is skewed when it's printed.
- 48When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?