FAQs & Troubleshooting
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314 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2How do I load paper?
- 3One or more of my colors are not printing (blank). What can I do?
- 4How do I know which side up my photo paper should be in the tray?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Pre-Required Procedures (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Discover the MAC address of the Brother network card
- 10Change the printer driver settings (Windows/macOS)
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12What is Distinctive Ring and how do I program it?
- 13How do I know the current network configuration?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15The printer status is Offline or Paused.
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17How do I clear Machine Error 46?
- 18I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19How do I factory reset the print server?
- 20What is the BRAdmin Professional software used for?
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23Can I print from or scan to Android™ Smartphone?
- 24The edge of glossy paper is smudged.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Scan and save a document in PDF format (Scan to File)
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30How do I set a password on my Brother network card?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32When I print, the pages are smudged with ink. What should I do?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34Use the Network Connection Repair Tool (Windows)
- 35What is the Network Shared printing?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 39I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Delete print jobs from the print queue.
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 50"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?