FAQs & Troubleshooting
Popular |
284 Results
- 1Load paper.
- 2"No response" error message appears, when updating the firmware. What should I do?
- 3Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12Why doesn't the machine answer when receiving a call?
- 13The keys on the control panel do not respond.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15What driver package format is supported by my Linux distribution?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19Does NC-2200w work with Windows Vista?
- 20Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 23When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25Change the quality of the faxes I send (Fax Resolution).
- 26Can I set my Brother machine to forward the faxes I receive to another location?
- 27Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 28Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 29How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 30The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Can I print from or scan to Android™ Smartphone?
- 33I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 34My Brother machine has no power.
- 35Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 39I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43Scan a document from a Windows Vista application
- 44Can I transfer faxes in the MFC's memory to the PC?
- 45How do I check if the MFC has faxes in its memory?
- 46"Paper Jam Inside" error appears on the LCD. What should I do?
- 47"Paper Jam Rear" error appears on the LCD. What should I do?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50Send a fax