FAQs & Troubleshooting
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225 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 2I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 5I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How do I clean white or black spots on printed documents?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 15What does "COMM.ERROR" on the LCD display mean?
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20I am using Windows. When I print a document, the printed page is blank. What should I do?
- 21Pre-Required Procedures (Linux)
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24How do I make my faxed documents lighter or darker? (Fax Contrast)
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 28Can I confirm that the FAX was sent correctly?
- 29When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 30What driver package format is supported by my Linux distribution?
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Cancel a fax that is currently being sent from my Brother machine.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Scan and save a document in PDF format (Scan to File)
- 37Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 38Can I use voice mail on the same line as my Brother machine?
- 39Is my Brother machine compatible with Windows Vista?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 42Why doesn't the machine answer when receiving a call?
- 43How do I clear the "Awaiting Redial" message?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45Windows 10 Support Information
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 49How do I clear vertical lines or streaks that appear in the copies I made?
- 50ControlCenter3 displays a blank screen at startup (Windows)