FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 5I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 8Delete print jobs from the print queue.
- 9I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10The printer status is Offline or Paused.
- 11When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 12How do I replace the Ink Cartridge?
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14Why can't I print when an ink cartridge is empty?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 17I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 20I'm using Macintosh. What is the PreScan option used for?
- 21Clear the paper jam or printer jam.
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Functions supported in the Windows 7 built-in drivers
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Scan a document from a Windows Vista application
- 29How do I store received faxes in memory?
- 30I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 31When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 32Can I reduce the size of a received fax on this machine?
- 33How can I clear the "PLS OPEN COVER" error message on LCD?
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 38I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40I'm using Windows. Is there any way to view how much ink is remaining?
- 41Why are my sent faxes always received with a black vertical line down the page?
- 42I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 43I'm using Windows®. Print speed is too slow. What can I do?
- 44A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 45Do I need a telephone line to send and receive faxes with my Brother machine?
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Scan a document in Windows 8 and Windows 10.
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?