FAQs & Troubleshooting
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339 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2Replace Ink
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I use voice mail on the same line as my Brother machine?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I cannot remove red-eye.
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Change the printer driver settings (Windows/macOS)
- 16The printer status is Offline or Paused.
- 17Paper Jam
- 18Forward a fax to another fax machine when my machine has a mechanical problem.
- 19The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 20Load paper in the paper tray
- 21How do I know which side up my photo paper should be in the tray?
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Stop my Brother machine from automatically redialing a number.
- 26Scan and save a document in PDF format (Scan to File)
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Preview the faxes I receive before I print them.
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 38Can I confirm that the FAX was sent correctly?
- 39I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46How do I load envelopes into my machine?
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Install PaperPort™ 12SE / 14SE onto Windows 10.
- 50What is Brother iPrint&Scan?