FAQs & Troubleshooting
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284 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2What driver package format is supported by my Linux distribution?
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8How do I load paper in paper tray#2?
- 9How to identify your Operating System (OS).
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14When I print, the pages are smudged with ink. What should I do?
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23One or more of my colors are not printing (blank). What can I do?
- 24When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 28Can third party ink be used to refill the ink cartridges?
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 40I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 41The printer status is Offline or Paused.
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43Scan and save a document in PDF format (Scan to File)
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 47Can I confirm that the FAX was sent correctly?
- 48I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Delete print jobs from the print queue.