FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4What driver package format is supported by my Linux distribution?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 9What is the BRAdmin Professional software used for?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17How do I clear Machine Error 46?
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22How do I factory reset the print server?
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Why doesn't the machine answer when receiving a call?
- 28Can I still receive faxes or calls when the machine is switched off?
- 29I'm using Macintosh®. What are the settings in the Scanner window used for?
- 30Pre-Required Procedures (Linux)
- 31How do I adjust the number of times my Brother machine rings before it answers?
- 32The printer status is Offline or Paused.
- 33Does NC-2200w work with Windows Vista?
- 34I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35I cannot receive a color fax. Why?
- 36Delete print jobs from the print queue.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40Can third party ink be used to refill the ink cartridges?
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 43How do I know the current network configuration?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Change the printer driver settings (Windows/macOS)
- 46Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48Verify the Brother machine connected to the Wired Network (For Macintosh)
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.