FAQs & Troubleshooting
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245 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan and save a document in PDF format (Scan to File)
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9How do I load paper?
- 10Can I print from or scan to Android™ Smartphone?
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12How do I clear Machine Error 46?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15How do I know which side up my photo paper should be in the tray?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19What driver package format is supported by my Linux distribution?
- 20How to identify your Operating System (OS).
- 21How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 22Can I use voice mail on the same line as my Brother machine?
- 23I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 24When I print, the pages are smudged with ink. What should I do?
- 25How do I clear the message "PAPER JAM" from the display?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Change the printer driver settings (Windows/macOS)
- 30I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 31Can third party ink be used to refill the ink cartridges?
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37The edge of glossy paper is smudged.
- 38How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43What kind of Media Adapter can I use?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45What is Distinctive Ring and how do I program it?
- 46Can I still receive faxes or calls when the machine is switched off?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Configure and use the Scan Key Tool (Linux)
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?