FAQs & Troubleshooting
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225 Results
- 1How do I load paper?
- 2Pre-Required Procedures (Linux)
- 3How do I clear the message "PAPER JAM" from the display?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8How to identify your Operating System (OS).
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10The edge of glossy paper is smudged.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12What driver package format is supported by my Linux distribution?
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14How do I clear Machine Error 46?
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16Delete print jobs from the print queue.
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20One or more of my colors are not printing (blank). What can I do?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22What is Distinctive Ring and how do I program it?
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25How do I know which side up my photo paper should be in the tray?
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 30Change the printer driver settings (Windows/macOS)
- 31"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33How do I replace the Ink Cartridge?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36How do I load 10 x 15 Glossy paper into my machine?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Open the Status Monitor
- 40How many times will my Brother machine automatically redial a busy number?
- 41The printer status is Offline or Paused.
- 42Can third party ink be used to refill the ink cartridges?
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 45Configure and use the Scan Key Tool (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.