FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Jam Inside
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Jam Tray
- 5Replace Toner
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9What is Toner Continue Mode?
- 10Replace Drum
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Document Jam
- 16Turn the Toner Save mode on or off
- 17Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 18No Drum
- 19Cartridge Error
- 20Cover is Open
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23The printer status is Offline or Paused.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Wrong Paper Type
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the recommended paper?
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29How to identify your Operating System (OS).
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31No Toner
- 32Black lines down the page
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Delete print jobs from the print queue.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Can I use AirPrint with my Brother machine?
- 37Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 38What driver package format is supported by my Linux distribution?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 41Drum End Soon
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Change the printer driver settings (Windows/macOS)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Select Receive mode.
- 46Unable to Scan / Scan Unable
- 47Toner Low
- 48Out of Memory
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)