FAQs & Troubleshooting
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107 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Using the CommTool (for Windows)
- 3The time on the printer is incorrect.
- 4The power indicator does not light.
- 5How to connect the printer to your computer (for Windows)
- 6I cannot install the Windows driver.
- 7How to install the Windows driver via Wi-Fi®/ wired network
- 8How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 9The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 10The label wraps around the platen roller when using the cutter.
- 11The label is skipped when printing.
- 12How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13How to attach the External Roll Mount (Optional)
- 14How to add a new stock from the Seagull driver
- 15The printing position of small label is incorrect.
- 16How to skip the AUTO.BAS program only one time by directly operating the printer
- 17How to load the Media
- 18How to update firmware to all printers on the same subnet at the same time
- 19How to execute the printer configuration (Self-test) to debug
- 20How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 21When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 22How to reset the printer by directly operating the printer
- 23I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 24I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 25Printing the printer configuration (Self-test)
- 26The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 27How to load the Ribbon
- 28Printing is not possible.
- 29Where can I find the printer's network settings, such as IP address?
- 30How to adjust the cut position (For Windows)
- 31BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 32The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 33How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 34How to configure your printer by web browser
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36The print quality is poor.
- 37How to clean the Print Head
- 38I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 39I cannot use some functions in BRAdmin Professional 4.
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to transfer the print programs or templates using FBPL commands
- 42The left or right side of the label is not printed correctly.
- 43How to install Brother software on a computer not connected to the Internet
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47How to clean the Platen Roller
- 48How to set the Direct Thermal or Thermal Transfer Print Methods
- 49The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 50How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)