FAQs & Troubleshooting
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106 Results
- 1The printing position of small label is incorrect.
- 2How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 3How to set the Direct Thermal or Thermal Transfer Print Methods
- 4Using the CommTool (for Windows)
- 5The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 6How to adjust the cut position (For Windows)
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8How to load the Media
- 9How to load the Ribbon
- 10How to add a new stock from the Seagull driver
- 11How to skip the AUTO.BAS program only one time by directly operating the printer
- 12How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 14The left or right side of the label is not printed correctly.
- 15The label wraps around the platen roller when using the cutter.
- 16How to connect the printer to your computer (for Windows)
- 17How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 18The label is skipped when printing.
- 19The time on the printer is incorrect.
- 20How to execute the printer configuration (Self-test) to debug
- 21How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 22How to update firmware to all printers on the same subnet at the same time
- 23The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 24I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 25I cannot install the Windows driver.
- 26When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 27The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 28How to adjust the tear position in BarTender
- 29How to attach the External Roll Mount (Optional)
- 30How to update the firmware
- 31How do I clean / maintain my printer?
- 32I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 33BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 34How to reset the printer by directly operating the printer
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36The print quality is poor.
- 37The power indicator does not light.
- 38The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 39How to change the printer code page
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41How to open the Devices and Printers window
- 42The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 43When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 44Printing the printer configuration (Self-test)
- 45How to adjust the printout position
- 46How to install Brother software on a computer not connected to the Internet
- 47Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 48How to identify your Operating System (OS) for Windows or Mac
- 49The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 50How to install the Windows driver via Wi-Fi®/ wired network