FAQs & Troubleshooting
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231 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace the Toner Cartridge
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4What is Brother iPrint&Scan?
- 5(Video) Connect the cord
- 6Restrict computers that can access the Brother machine.
- 7Print on Both Sides of the Paper (Macintosh)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Install the Tower Tray Unit.
- 10Paper is Jammed in the Paper Tray
- 11Jam MP Tray
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15(Video) Unpack your Brother machine
- 16The printer status is Offline or Paused.
- 17Paper is Jammed in the 2-sided Tray
- 18Paper is Jammed inside the Machine
- 19Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 20Print as a Poster (Windows®)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Paper is Jammed in the Back of the Machine
- 24Send an Email Securely Using SSL TLS
- 25The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Install a Certificate on Your Brother Machine
- 29Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 33Replace Drum
- 34What is the default password for my Brother machine?
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38Image skewed
- 39(Video) Set up your Brother machine
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42What driver package format is supported by my Linux distribution?
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45Load and Print Thick Paper Using the Paper Tray
- 46Send an Email with User Authentication
- 47Manage Your Network Machine Securely Using Web Based Management
- 48Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 49Media Type Mismatch or Media Mismatch
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)