FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Set up your Brother machine on a wireless network (Windows/macOS)
- 8(Video) Paper is Jammed in the MP tray
- 9What is the default password for my BRAdmin or Web Based Management?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Cannot Print ##
- 12Protect your Brother machine against unauthorised access over the network
- 13Toner Low or Prepare New Toner Cartridge
- 14(Video) Paper is Jammed inside the Machine
- 15(Video) Paper is Jammed in the Paper Tray
- 16What is the recommended paper?
- 17(Video) Set up your Brother machine
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Self-Diagnostic
- 24The printer status is Offline or Paused.
- 25Cannot Detect
- 26In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28Wrong Toner or Wrong Toner Cartridge
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31Media Type Mismatch or Media Mismatch
- 32Change the printer driver settings (Windows)
- 332-sided Disable or 2-sided Disabled
- 34Drum !
- 35Drum End Soon
- 36Install the optional lower tray
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print full-page photos or images using Email Print.
- 39Delete print jobs from the print queue.
- 40No Toner
- 41Out of Memory
- 42Control Printer Driver settings (only available for Windows)
- 43Open the Status Monitor (Windows)
- 44Use Universal Print (Windows)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49What is the difference between the toner cartridge and the drum unit?
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)