FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2The printer status is Offline or Paused.
- 3I cannot print on a wireless (Wi-Fi) network (Mac)
- 4No Paper T1
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6Cartridge Error
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8Wrong Toner Cartridge
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Toner Low
- 12Drum !
- 13Cooling Down
- 14What is the recommended paper?
- 15The machine does not automatically enter Power Off mode.
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18How to identify your Operating System (OS).
- 19Change the printer driver settings (Windows)
- 20Toner Error
- 21Cannot Print ##
- 22No Toner
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25Correct the Color Printing
- 26(Video) Paper is Jammed inside the Machine
- 27(Video) Paper is Jammed in the Paper Tray
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 30A security warning appears when accessing Web Based Management via HTTPS.
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32I get a TS error when trying to print on a wireless network.
- 33Set up your Brother machine on a wireless network (Windows/macOS)
- 34Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 35(Video) Set up your Brother machine
- 36Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 39Ghosting images
- 40Vertical colored streaks or bands appear on the page
- 41My Brother machine turns off automatically or earlier than before.
- 42What is the default password for my Brother machine?
- 43I cannot connect my machine to a Windows 11 computer via USB.
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Check the remaining ink or toner level (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Update the Driver or Firmware for your Brother machine
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?