FAQs & Troubleshooting
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117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The machine does not automatically enter Power Off mode.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Load an Envelope (Manual Feed Slot)
- 4I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Set up your Brother machine
- 7What is the default password for my BRAdmin or Web Based Management?
- 8Install the Brother Mobile Connect application (for mobile device)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10How to identify your Operating System (OS).
- 11Discover the MAC address of the Brother network card
- 12(Video) Paper is Jammed in the Back of the Machine
- 13Set up your Brother machine on a wireless network (Windows/macOS)
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17The printer status is Offline or Paused.
- 18Add your Brother machine with AirPrint (macOS)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20Enable the Brother machine's network interface.
- 21Cartridge Error
- 22No Toner
- 23Manual Feed
- 24(Video) Paper is Jammed in the Paper Tray
- 25Check the firmware version.
- 26My Brother machine turns off automatically or earlier than before.
- 27What driver package format is supported by my Linux distribution?
- 28Large characters are printed incorrectly. (Linux)
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 31What is Toner Continue Mode?
- 32Toner Ended
- 33Drum !
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36Control Printer Driver settings (only available for Windows)
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Check the remaining ink or toner level (Linux)
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40I cannot print on a wireless (Wi-Fi) network (Mac)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43Media Mismatch
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 45Change the printer driver settings (Windows)
- 46Cannot Print ##
- 47Self-Diagnostic
- 48Cannot Detect
- 49Toner Low or Prepare New Toner Cartridge
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?