FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7How to identify your Operating System (OS).
- 8I am unable to print from a client PC to a printer on a print server. (Linux)
- 9Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 10(Video) Set up your Brother machine
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12What is the default password for my Brother machine?
- 13Can I send a print job to multiple machine email addresses using Email Print?
- 14What driver package format is supported by my Linux distribution?
- 15Wrong Toner or Wrong Toner Cartridge
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18I cannot print full-page photos or images using Email Print.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21What is the default password for my BRAdmin or Web Based Management?
- 22In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 23What is the recommended paper?
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26I cannot connect my machine to a Windows 11 computer via USB.
- 27Add your Brother machine with AirPrint (macOS)
- 28Check the remaining ink or toner level (Linux)
- 29When I print images, the quality is not good (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31To install the printer driver easily using a tool. (Linux)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Update the Driver or Firmware for your Brother machine
- 34Set up your Brother machine on a wireless network (Windows/macOS)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Control Printer Driver settings (only available for Windows)
- 39Open the Status Monitor (Windows)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is the difference between the toner cartridge and the drum unit?
- 42What is Toner Continue Mode?
- 43Change the printer driver settings (Windows)
- 44Cartridge Error
- 45Toner Ended
- 46Manual Feed
- 47Toner Low or Prepare New Toner Cartridge
- 48Drum !
- 49Out of Memory
- 50Lines across the page