FAQs & Troubleshooting
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215 Results
- 1(Video) Replace the Toner Cartridge
- 2(Video) Load A4/Letter paper
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5(Video) Paper is Jammed inside the Machine
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7What is Brother iPrint&Scan?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11(Video) Unpack your Brother machine and install the toner cartridge
- 12(Video) Cannot Detect
- 13Set up your Brother machine on a wireless network.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Protect your Brother machine against unauthorised access over the network
- 18How to identify your Operating System (OS).
- 19Toner Low or Prepare New Toner Cartridge
- 20(Video) Connect the cord
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22The printer status is Offline or Paused.
- 23Replace Drum
- 24Add your Brother machine with AirPrint (macOS)
- 25Brother iPrint&Scan cannot find my Brother machine (macOS)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28My Brother machine is unresponsive.
- 29Send an Email with User Authentication
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 32Change the printer driver settings (Windows/macOS)
- 33No Toner
- 34Cannot Detect
- 35Print both sides of paper or a booklet automatically
- 36(Video) Paper is Jammed in the Back of the Machine
- 37(Video) Paper is Jammed in the Paper Tray
- 38What can happen if the wrong paper is used in your machine.
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40(Video) Update the Driver or Firmware for your Brother machine
- 41Manage Your Network Machine Securely Using Web Based Management
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43What is Toner Continue Mode?
- 44My Brother machine has no power.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 48I cannot find some options in the Print dialog box (macOS 11 or later)
- 49No Paper T1
- 50Set up a Brother machine and your mobile device on a wireless network