FAQs & Troubleshooting
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212 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Jam Rear
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Jam Inside
- 6Can I print from or scan to Android™ Smartphone?
- 7Replace PF Kit xx
- 8Jam MP Tray
- 9Replace Toner
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Replace Laser
- 12Replace Fuser
- 13What is Brother iPrint&Scan?
- 14Jam Tray 1 or Jam Tray 2
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17How to identify your Operating System (OS).
- 18Duplex Disabled
- 19How can I change the printer settings?
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21What kind of memory can I use?
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Jam Duplex
- 24Turn the Toner Save mode on or off
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Print Unable or Print Unable XX
- 27Out of Memory
- 28Install additional memory.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Can I print on transparencies e.g. for overhead projectors?
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36Change the printer driver settings (Windows/macOS)
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 38No Paper
- 39Drum End Soon
- 40Replace Drum
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Fuser Error or Self-Diagnostic
- 47Cartridge Error
- 48TONER LOW
- 49Wrinkles or creases
- 50Can I print from DOS applications?