FAQs & Troubleshooting
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- 1All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 2The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Delete print jobs from the print queue.
- 7How do I install additional memory?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Printouts have a curl or wave.
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Functions supported in the Windows 7 built-in drivers
- 15What are the expected yields of the consumables?
- 16I cannot install the driver when using the Driver Install Tool. (Linux)
- 17My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 18I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 21How do I clear paper jams?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How to identify your Operating System (OS).
- 24Can I print from or scan to Android™ Smartphone?
- 25Change the printer driver settings (Windows/macOS)
- 26I cannot print from my computer via network. (For Macintosh)
- 27The printer status is Offline or Paused.
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 30Why does the Drum LED blink ?
- 31Printouts (envelopes) have creases.
- 32Printouts have wrinkles or creases.
- 33What do the LED indications mean?
- 34What is the recommended paper?
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37Large characters are printed incorrectly. (Linux)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39Open the Control Panel (For Windows)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I cannot print from my computer via USB.
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Windows 7 Support Information
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Replace the toner cartridge.
- 46What driver package format is supported by my Linux distribution?
- 47Cannot print after a Windows 10 update (June 2020)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)