FAQs & Troubleshooting
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156 Results
- 1Print on custom-size (Long) paper.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load A5 paper?
- 4The printer status is Offline or Paused.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6How can I print on transparency sheets?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot print from Mac OS X.
- 9How can I print envelopes?
- 10"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13What can happen if the wrong paper is used in your machine.
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15What is the printable area per page?
- 16My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 17I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 20Delete print jobs from the print queue.
- 21Change the printer driver settings (Windows/macOS)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24What are the difference between PCL Driver and PS(PostScript) Driver?
- 25I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 26Cannot print after a Windows 10 update (June 2020)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29For Automatic or Manual 2-sided(Duplex) Printing, what kind of paper can I use?
- 30What kind of memory can I use?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32Selecting the best possible print quality from a Windows PC
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34What kind of consumables or options does this printer use?
- 35I was using A5 size paper, but no I want to change it to another size. How should I do?
- 36The paper is skewed when it's printed.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the BRAdmin Professional software used for?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41I cannot print from my computer via USB.
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43What is the Network Shared printing?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I cannot print from a Macintosh® PC.
- 46The machine does not print anything.
- 47Can I print using the IPP protocol on Windows 95/98/Me systems?
- 48Can I print using the IPP protocol on Windows XP?
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.